Shipping

COVID Update:

There may be production and shipping delays during this time (COVID-19 2020). If you require the item before a specific date, please contact me before ordering to ensure this will be possible.

Estimated Shipping Costs via Australia Post

Tracked shipping within Australia $10-$15 AUD

Tracked shipping to Europe: $25 – $35 AUD (varies depending on country)

Estimated Shipping Costs via DHL (3-7 days for delivery)

Tracked shipping within Australia $23 AUD

Tracked shipping to UK & Europe: $45 AUD (varies depending on country)

Note:

Buyers are responsible for any customs and import taxes that may apply for shipping outside Australia.

Susan Strong Jewellery is not responsible for delays due to customs.


Address Requirements:
Please note that we are unable to deliver to PO Boxes. If you place an order to ship to a PO Box we will need to obtain an alternative address from you, which may cause delay in posting your item. Please make sure you select a safe delivery address you can trust, as we cannot be responsible for delivered packages that have been lost or stolen. If your package gets lost in transit we will do everything we possibly can to assist you. We cannot be held responsible for packages once proof of delivery is generated.


Ordering Information:
You will receive an email confirming your order and you will be notified with a tracking number when your order has shipped.


Tracking Queries:
Once your item has shipped, an email notification will be sent with a tracking number for the shipping company we have used for your item.